At OnTop, we understand that plans can change. This Cancellation Policy outlines the conditions under which orders may be cancelled.

Order Cancellation by Customer

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• Customers may initiate a return after delivery in accordance with our Return & Refund Policy.

Cancellation by OnTop

We reserve the right to cancel orders in circumstances including:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Payment verification issues

In such cases, customers will be notified and any applicable refund will be processed.

Refund for Cancelled Orders

• Refunds for eligible cancelled orders will be processed to the original payment method.
• Refund processing times may vary depending on the payment provider.

Contact Us

For cancellation requests or assistance:

OnTop
Email: [ontop0075@gmail.com]
Phone: [9888897275]
Address: [Mandi Gobindgarh,Punjab]