At OnTop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be returned if:

• Return request is submitted within 7 days of delivery.
• Item is unused, unwashed, and undamaged.
• Original tags and packaging are intact.
• Product is not categorized as non-returnable.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Products purchased during final clearance sales
• Damaged products caused by customer misuse

Return Process

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.

Refunds

• Refunds will be initiated after inspection and approval of the returned item.
• Approved refunds are typically processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Exchange Policy

Eligible products may be exchanged for a different size or replacement, subject to stock availability.

Contact Us

For return or refund assistance:

OnTop
Email: [ontop0075@gmail.com]
Phone: [9888897275]